Skip to main content
Add-on licensing issues typically occur when the connection between your Dashboard and MainWP’s licensing server is interrupted. The solution usually involves deactivating and reactivating the add-on, then re-entering your API key.

​
What You’ll Learn

  • Fix add-on license activation failures
  • Resolve missing add-on updates
  • Troubleshoot add-on update failures

​
Prerequisites

  • MainWP Dashboard with add-ons installed
  • Valid MainWP API key(s) for your add-ons
  • Admin access to your Dashboard site

​
Add-on License Activation Fails

If your API key doesn’t activate an add-on:
1

Go to Plugins page

Navigate to WP Admin > Plugins.
2

Find the add-on

Locate the add-on that won’t activate.
3

Deactivate the add-on

Click Deactivate under the add-on.
4

Reactivate the add-on

Click Activate to reactivate it.
5

Go to Add-ons page

Navigate to MainWP > Add-ons.
6

Enter API key

Try to activate your API key again.

​
If Activation Still Fails

​
Add-on Updates Not Detected

Add-ons must be activated with your API key to receive automatic updates.
1

Verify license activation

Go to MainWP > Add-ons and confirm your add-ons show as activated.
2

If not activated, enter API key

Enter your API key to activate the add-on.
3

If already activated, deactivate the add-on

Go to WP Admin > Plugins, find the add-on, and click Deactivate.
4

Reactivate the add-on

Click Activate to reactivate it.
5

Re-enter API key

Go to MainWP > Add-ons and enter your API key again.
6

Check for updates

Go back to WP Admin > Plugins, find the add-on, and click the Check for Updates Now link in the add-on description.

​
Add-on Update Fails

If an add-on shows an available update but won’t install, reset the add-on activation and license connection before retrying the update:
1

Go to Plugins page

Navigate to WP Admin > Plugins.
2

Find the add-on

Locate the add-on that won’t update.
3

Deactivate the add-on

Click Deactivate under the add-on.
4

Reactivate the add-on

Click Activate to reactivate it.
5

Go to Add-ons page

Navigate to MainWP > Add-ons.
6

Activate the license

Activate the license for the add-on again.
7

Return to Plugins page

Go back to WP Admin > Plugins.
8

Try updating again

Attempt the update again.

​
If Update Still Fails

​
Check Your License Status

You can verify your add-on licenses and subscription status:
  1. Log in to MainWP.com
  2. Go to My Account > API Keys
  3. Check which API keys are active and where they’re being used
  4. Verify your subscription is active

​
Self-Check Checklist

  • Add-on is installed and activated as a plugin
  • API key entered on MainWP > Add-ons page
  • Add-on shows “Activated” status
  • Updates detected after clicking “Check for Updates Now”
  • Updates install successfully