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The MainWP Dashboard Support modal gives you quick access to help resources directly inside the Dashboard. You can launch the AI Support Assistant, start guided tours, open page video tutorials, and jump to MainWP Support contact options.

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What You’ll Learn

  • How to open the Support modal from the Dashboard sidebar
  • What each Support modal option does
  • How to enable or disable Support Assistant, guided tours, and video tutorials
  • How permissions in the modal map to MainWP Tools settings

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Prerequisites

  • MainWP Dashboard installed and active
  • Administrator access to your MainWP Dashboard

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How to Open the Support Modal

1

Open Support from the sidebar

Click Support in the left navigation panel (question-mark icon near the bottom).
Support button in the left MainWP navigation sidebar
The Get Help item in the MainWP menu (three lines, top right) opens the Help sidebar. It is separate from the Support modal opened by the Support button.

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Support Modal Options

The modal includes the following cards: MainWP Support modal showing Support Assistant, Quick Tour, Video Tour, and Contact Support options The contact option opens: https://community.mainwp.com/

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Update Permissions in the Modal

Each modal card has a Turn On / Turn Off permission toggle (except the support contact card). Use the Update Permissions button to save changes.
1

Open the modal

Open Support.
2

Set toggles

Enable or disable the cards you want to use.
3

Save

Click Update Permissions.
Permission toggles in the modal map to:
  • Usetiful (Interactive Guides & Tips): Guided tours, tooltips, and onboarding
  • Chatbase (AI-Powered Chat Support): AI Support Assistant
  • Youtube Embeds (Video Tutorials): Embedded page video guides
You can also manage the same permission toggles in MainWP menu (three lines, top right) > MainWP Tools (/wp-admin/admin.php?page=MainWPTools).

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Privacy and Third-Party Services

The Support modal options above use third-party services that you control via permissions.

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Troubleshooting

  • A card is disabled: Enable its toggle in the modal and click Update Permissions.
  • Video tour is missing on a page: Not all pages have a mapped MainWP 101 Video Tour.
  • Tours did not start after enabling: Reload the page, then launch the tour again.
  • Looking for the old Need Help flow: Use Support in the left navigation to open the Support modal.