> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mainwp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deleting plugins and themes not working on WP Engine child sites

> WP Engine platform configuration can block plugin and theme deletion via MainWP. Contact WP Engine Support to add an Nginx rule that allows the MainWP User-Agent to access your child sites.

WP Engine's security configuration may block MainWP from deleting plugins and themes on child sites. The solution requires WP Engine Support to add a custom Nginx rule for your sites.

## What You'll Learn

* Why plugin/theme deletion fails on WP Engine
* What information WP Engine Support needs
* The Nginx rule that enables MainWP operations

## Prerequisites

* MainWP Dashboard with WP Engine-hosted child sites
* WP Engine account with support access
* MainWP User-Agent string

***

## Why This Happens

WP Engine uses strict security rules that may block automated requests from external systems. When MainWP attempts to delete plugins or themes, WP Engine's Nginx configuration can block these operations as a security measure.

***

## Contact WP Engine Support

<Steps>
  <Step title="Open a support ticket">
    Contact WP Engine Support through your WP Engine dashboard or their support channels.
  </Step>

  <Step title="Request the Nginx rule">
    Ask your support agent to add an **Nginx rule** that allows the MainWP User-Agent to access your child site.
  </Step>

  <Step title="Provide the User-Agent">
    Give WP Engine this User-Agent string:

    ```text theme={null}
    Mozilla/5.0 (compatible; MainWP/4.0; +http://mainwp.com)
    ```

    The version number (4.0 in this example) changes with each MainWP release.
  </Step>

  <Step title="List all child sites">
    If you have multiple child sites hosted on WP Engine, the Nginx rule must be added for each site. Provide a list of all affected child site domains.
  </Step>

  <Step title="Wait for confirmation">
    WP Engine will implement the rule and confirm when it's active.
  </Step>

  <Step title="Test deletion">
    After WP Engine confirms the change, test plugin and theme deletion from your MainWP Dashboard.
  </Step>
</Steps>

***

## Nginx Rule Example

For reference, this is the type of Nginx rule WP Engine adds:

```nginx theme={null}
Nginx before-in-location

set $mainwp_ua 0;
if ($http_user_agent ~* MainWP) {
    set $mainwp_ua 1;
}

set $mainwp_location 0;
if ( $uri ~* "^/(wp-cron\.php|wp-admin/admin-ajax\.php)" ) {
    set $mainwp_location 1;
}

set $both_mainwp_vars "$mainwp_ua:$mainwp_location";
if ($both_mainwp_vars = "1:1") {
    set $is_trusted 1;
    proxy_pass http://localhost:6788;
}
```

<Note>
  You don't need to understand or configure this rule yourself. WP Engine Support will handle the implementation. This is provided for reference only.
</Note>

***

## Self-Check Checklist

* [ ] Contacted WP Engine Support
* [ ] Provided MainWP User-Agent string
* [ ] Listed all affected child site domains
* [ ] Received confirmation that rule was added
* [ ] Tested plugin/theme deletion successfully

***

## Related Resources

* [Troubleshoot Connection Problems](/troubleshooting/potential-issues) - General connection issues
* [What Port and User-Agent Does MainWP Use](/troubleshooting/what-port-and-user-agent-does-mainwp-use) - Technical details
* [Hosting Compatibility](/advanced/miscellaneous/hosting-compatibility) - Host-specific considerations